Affiliations

  • FDAP (Federation of Drug and Alcohol Practitioners)
  • The Charities Forum
  • Alcohol Health Alliance
  • NCVO (National Council for Voluntary Organisations)

Awards

  • Investors in People
  • Liverpool City Region Tourism Awards 2017: Brink Café awarded highly for bar of the year
  • Merseyside Independent Business Awards 2017 - Shortlisted for the community impact award

Annual Reports & Accounts

Care Quality Commission Reports

 

Summary of findings

  • Staff provided safe detox and treatment for clients based on national guidance and best practice. Pre-admission assessments used by the service were high quality and included questions which assessed current substance use, risk of blood borne viruses and physical health needs. Staff used the pre-admission assessment to develop risk assessments, on admission, to guide development of individually tailored detox medication regimes. Staff regularly reviewed the effects of medication on each client’s physical health and used nationally recognised tools, including the Clinical Institute Withdrawal Assessment for alcohol scale and the Subjective Opiate Withdrawal Scale.

  • Recovery treatment was provided based on the 12 step model. The environment was fit for purpose and there were adequate rooms to provide psychosocial therapies, activities, and safe detox. All areas were safe, clean, well-equipped, well furnished and well maintained. The design, layout, and furnishings of the service supported clients’ privacy and dignity.

  • Staff were skilled, competent and knowledgable in meeting the needs of people who used the service. The service provided training in key skills to all staff and made sure everyone completed it. The service had ensured all registered nursing staff had completed part 1 of the Royal College of General Practitioners certificate in the management of drug misuse and the clinical lead had completed part 2. Psychosocial therapies were provided by qualified counsellors and psychotherapists. Staff had completed monthly topical training on substance misuse subjects. Managers at all levels in the service had the right skills and abilities to run a service providing high-quality sustainable care.

  • Clients were positive about the service and staff treated clients with compassion and kindness. They respected privacy and dignity, and supported their individual needs. Staff involved clients in decisions about their care, treatment and changes to the service.

  • Staff supported clients to make decisions on their care for themselves. They understood the service policy on the Mental Capacity Act 2005 and assessed and recorded capacity clearly when appropriate.

  • The service treated concerns and complaints, and client safety incidents seriously. The service provided a variety of forums for clients and staff to give feedback on the service and raise any concerns or complaints. There were systems in place to record, review and discuss complaints and incidents and there was evidence of improvement in response to this. The service monitored service risk through a local and corporate risk register which staff could contribute to. Changes to the service were discussed with clients and staff.

  • Leaders within the service were visible and approachable for both clients and staff. Staff morale was high and the staff team felt respected and valued. The nursing team and counselling team worked well together and were supported by their managers.

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